HARTWANA Returns and Exchanges
We accept cancellation of orders before the product is shipped or manufactured. If an order is cancelled, you will receive a full refund. We cannot cancel an order if the product has already been shipped.

Returns (if applicable)
Return and exchange times.
We accept returns of products. Customers have the right to request a return within 30 days (4 weeks) of receipt of the product.

30-day no-questions-asked money-back guarantee

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item is returned to HARTWANA’s warehouse for inspection, the refund process will begin.

Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, HARTWANA refunds the cost of the product itself
If the item does not meet the above requirements, the return may be refused

Refund requests under the 30-day money back guarantee expire 30 days after the warranty claim is filed. Refund requests for non-quality issues cannot be processed for items that have exceeded the 30-day window. For items not purchased directly through the HARTWANA online store, please contact the retailer to obtain a refund. For quality issues, please see below.

How do I return an item?

  1. Please contact HARTWANA Customer Support to initiate a return. Please state the reason for the return and provide an invoice or screenshot to confirm the order number.
  2. HARTWANA support will share the corresponding return address with you within 24 working hours.
  3. To process the refund in a timely manner, please make sure to send a return notification to HARTWANA with the following information. Courier name
    Tracking number
    How long does it take to get a refund?
    Refunds will be issued once the item arrives at our warehouse. Refunds will be returned using the same method as when you originally ordered. Processing time usually takes 3-5 business days.

Return Address

Candy 12442 Farndon Pl Chino CA 91710-2133 United States
+1 626-376-8694