Returns & Exchanges
We always want to meet our customers’ respect all the time. Sometimes a return or an exchange is necessary. If you are not satisfied with your purchase from us, please take advantage of our return and exchange policy.
1. Request for the returned or exchanged items
a. The customer has to contact us to get a return authorization (return address) or exchange authorization within 30 days upon receipt if you want to return or exchange your purchase.
b. Items received unused , not in damaged or worn condition (only when the items which are defective or damaged upon receipt);
c. Items received in original packaging.
2. Who pays for returns and exchanges?
If you are not 100% satisfied with your purchase. You can return your item(s) for a full refund within 30 days upon receipt.
We return items by mail. If it is a quality issue, the customer can return the item for free and we will cover the return shipping cost.
If the item is not a quality problem, such as the buyer purchased the wrong model, purchased the wrong size, which requires the buyer to bear the return shipping cost of the item.
Unfortunately we cannot accept returned parcels sent freight collect or COD (Collect of Delivery).
When we receive the order items you want to replace, we will help you to operate the replacement and then mail it in 1 business day.
Please sent email to sales@hartwanatools.com for return request, or contact us here, we will get back to you within 1 business day.
3.How long does it take to process a return for refund?
Once we receive your package, if you request a refund, we will process your refund within 1 business day.
You will receive the refund fee in your payment account within 1 business day.
Once the refund transaction is completed, we will notify you via the e-mail address on your account.
4. How to modify or cancel an order？
1）For unpaid orders:
In some cases you want to change the order information, such as add or reduce some items, or change items, or update shipping options after you just placed the order but have not paid for it, please login your account in hartwanatools.com and reorder, or you can simply contact us.
2) For paid orders:
If you find that you have made a mistake or you want to make some changes for the order you have already paid, please contact us.
3) For shipped orders:
Usually the processing time of an order is about 2 days, during this time we can modify or cancel your order but after we send the package away, we cannot modify or cancel it for you.
4) View order ‘Cancel’ status:
Once the order is canceled the order status is marked “Canceled”. You can view order status in “Orders” after login.
5. Tips:
Because some part modules need professional installation, please contact us for technical support. We are happy to assist you with any questions.
To contact customer service for questions to obtain return or exchange authorization, please contact us here.
Return Address
Contact: Jack
Tel: +86-18014551115
Email: sales@hartwanatools.com
